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Implementation & Support Specialist

Confidential Company

- Cairo, Egypt
Posted In 11/8/2018
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Job Description
• Utilize his skills in research, business analysis, implementations, troubleshooting, and training to ensure end user satisfaction is maintained at a high level
• Provides support during implementation and after production
• Maintains internal and external relationships to support end users
• Responsible for gathering functional and non-functional requirements, ensuring acceptance testing, end-user training and support
• Document requirements, and translate into proper system requirements and UML diagrams
• Apply UI modifications and maintenance of existing programs and reports if required
• Escalates and follow up project issues that cannot be completed to other teams within agreed service levels and accepted timeline
• May participate in solution testing
• May participate in data migration
• May participate in any activities within team scope
Job Requirements

Experience

Min: 1 Year Max: 5 Years

Career Level

Any

Job Type

Full Time

Vacancies

3 Open Positions

Salary

Negotiable

Gender

Any

Degree Level

Bachelor's degree

Faculty / Institute

Any

Major

Information Systems

Age

Any

Nationality

Egypt

Residence Location

Egypt

Languages

Arabic - Native / Mother Tongue
Arabic - Very Good

Own Car

Any

Own Driving License

Any

Job Skills
• Excellent computer skills and general knowledge of IT field
• Basic knowledge of UML
• Basic knowledge of SQL server management studio and SQL
• Basic knowledge of Visual studio
• Basic knowledge of crystal reports is a plus
• Basic knowledge of agile SDLC is a plus
• Basic knowledge of C# programming language is a plus
• Experience with requirements management tools is a plus
• Basic knowledge of business processes and best practices in auto service, automotive, warehousing, operations, distribution, accounting, warranty, and supply chain is a plus
About The Company

Confidential Company

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