responsible for ensuring the satisfaction of customers at all times. They typically have the following duties and responsibilities:
• Supervising the daily operations of the customer service department
• Creating a reliable customer loyalty program
• Setting customer service goals for team members and helping them reach those goals
• Interacting with customers and handling customer queries and complaints in a timely manner
• Maintaining relationships with profitable customers
• Making weekly and monthly reports and surveys
• Staying current on the latest industry trends and techniques

• Leadership skills
• Written and verbal communication skills
• Problem-solving skills
• Negotiation skills
• Patience, compassion and empathy
• A passion for customer satisfaction
• Time management skills
• Readiness to learn

ICONS, is a Digital and communications Development Agency engaged in the field of internet marketing Communications Solutions since 2004, ICONS is now serving more than 500 clients in Egypt and overseas providing them highest value added of marketing solutions.