Greeting and directing customers
• Providing accurate information (e.g. product features, pricing and after-sales services)
• Answering customers’ questions about specific products/services
• Dealing with all Online channels (Souq-Jumia- Etc )
• Ensure racks are fully stocked
• Manage returns of merchandise
• Inform customers about discounts and special offers
• Provide customer feedback to the Store Manager
• Stay up-to-date with new products/services
• Deliver retail and customer service activities within to optimize and exceed sales targets, profitability and customer satisfaction in conjunction with the Online retail & Stock manager
• Develop and manage the Online Shop whilst also being innovative with regards to marketing campaigns.
• Manage payment systems in accordance with company procedures and policies, at all times with staff and customer safety as the uppermost priority. Organize and dispatch daily customer orders. Manage refunds and returned items.
• Respond to telephone and internet queries and ensure effective communication is taken and maintain customer service levels •
• Transfer digital media, such as Picture, or software, to customers via the Internet.

High level of accuracy .
• Knowledge of CRM
• Knowledge of stock Management
• Understanding of the retail sales process
• Knowledge of inventory stocking procedures and excel
• Basic Graphic design knowledge
• Flexibility to work various shifts
• Minimum of 1 year experience working in a retail environment
12% is added to the salary
For interested candidates , please send your CV with a recent photo to : ,mentioning the job title in the e-mail subject.

شركة سرية