Technical Support

Osool E.S.B.

- القاهرة, مصر
نشر في 3/10/2018
شرح الوظيفة
. Responds to customer inquiries and service requests; provides information and technical support regarding computer hardware, software applications, and peripherals to customers.
. Diagnoses and resolves customer problems pertaining to computer hardware, peripherals, and software applications based on the company standard computing technologies.
. Documents customer inquiries and problem resolutions in a daily report to accurately track service requests.
. Performs first level administration for network resources, diagnoses and resolves network connectivity issues for workstations and printers, or coordinates with the appropriate division for resolution.
. Coordinates with outside vendors to ensure timely and accurate repair of computing equipment and peripherals.
. Sets-up, installs, and configures computer hardware, software applications and laptops.
. Diagnoses and resolves software issues, or determines an appropriate resolution path within the Department of Information Technology.
. Performs quality assurance testing for new and upgraded versions of the company standard software suite.

مجال الوظيفة

متطلبات الوظيفة

الخبرة

الحد الادنى: 1 سنة الحد الاقصى: 2 سنوات

المستوي المهني

مبتدئ

نوع الوظيفة

كل الوقت

الأماكن الشاغرة

1 مكان شاغر

المرتب

قابل للتفاوض

النوع

ذكر

الدرجة العلمية

بكالوريوس / ليسانس

الكلية / المعهد

اى اختيار

التخصص

اى اختيار

العمر

اى اختيار

الجنسية

مصر

محل الاقامة

القاهرة, مصر

اللغات

العربية -
الإنجليزية - جيد جدا

أمتلك سيارة

اى اختيار

أمتلك رخصة قيادة

اى اختيار

مهارات الوظيفة
• Good knowledge of the characteristics, capabilities, and limitations of personal computers and related peripheral equipment; principles and implementation of networks and associated protocols; desktop operating system functionality and configuration; troubleshooting techniques for computer hardware, peripherals, software, and network connectivity.
• Ability to analyze and define problem sources and conceptualize practical solutions based on the computing environment; ability to prioritize a series of requests based on dynamic factors; communicate effectively in both oral and written form; create and maintain on-line records for services provided; make sound, independent decisions within approved guidelines; establish and maintain effective working relationships with those contacted in the course of work; clearly and concisely communicate step-by-step directions to customers; diagnose computing issues for hardware, software, and peripherals.

• Skill to safely operate tools associated with installing and maintaining personal computers.
نبذة عن الشركة

Osool E.S.B. since 1994
Osool ESB established as a family-owned enterprise in 1994 under the new Egyptian Capital Markets Law # 95 of 1992, was one of the first brokerage houses to venture into the newly revived Stock Market, and with paid –in capital 25,000,000 EGP

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