Call Center Agent


- Giza, Egypt
Posted In 16/7/2019
Job Description
Handle all incoming/outgoing calls of the call center.
Provide follow up, campaigns and call backs blended with normal inbound calls.
Provide proper information to customers with complete and comprehensive understanding of Nodust products and services.
Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.
Handle and solve all inquiries, requests and complaints received via all channels available.
Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries.
Resolve all customer complaints, requests and inquiries within the predetermined SLA’s.
Handle escalated problems, report suspected fraud and provides relevant feedback to the right channels.

Job Category

Job Requirements


Min: No Experience Max: 3 Years

Career Level


Job Type

Full Time


3 Open Positions





Degree Level

Bachelor's degree

Faculty / Institute





Min: 21 Years Max: 30 Years



Residence Location



English - Very Good
Spanish - Good

Own a Car


Have Driving License


Job Skills
- Hard workers and leadership skills
- Very Good English & (good Spanish is preferred)
- Fast Typing
- Presentation skills, emphasizing supportive, and creative personality
-Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- Ability to Work Under Pressure
- Computer Skills
About The Company

WASTCO TOURS established 2006 and registered at the ministry of tourism as a full service Tour operator & travel Agent under License no. (1500A).

WASTCO have a network of offices across Egypt: Cairo, Alexandria, Mansoura, Sohag, Luxor, Assiut which enabling us to provide exclusive Quality Services to our clients WASTCO has strong working relationships with Travel suppliers Airlines, hotels and Nile Cruises
As one of the leading outbound tour operators in Egypt we make it easy to plan your trip and discover destination ideas.
Get information about your flights, hotels, car rentals,and sightseeing tours.

We’re specialize in vacation package if you’ve group travelling together. Please send us all your group details such as No. of passengers, destinations, No. of nights, hotel category, .... etc.

And you’ll get our best rates if you’re travelling to UAE we are approved Agency by Dubai immigration to process online tourist
and transit Visa WASTCO Tours offers travel services to individual, groups and corporate companies during the last 7 years WASTCO Tours.

Company Industry

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