Associate Support Engineer


- Cairo, Egypt
Posted In 7/7/2019
Job Description
Act as Level 1 (L1) support with clients.
Receiving calls or automatic tickets,
Respond to clients with status of tickets,
Monitor the system performance through
Run health check scripts,
Run health check reports,
Communicate incidents with level 2 support team,
Create tickets based on support case,
Utilize the ticketing system to send alerts and update tickets status.

Job Category

Job Requirements


Min: 1 Year Max: 3 Years

Career Level


Job Type

Full Time


3 Open Positions





Degree Level

Bachelor's degree

Faculty / Institute

Computer & Information


Computer Engineering, Computer Science





Residence Location

Cairo, Egypt


English - Fluent / Excellent

Own a Car


Have Driving License


Job Skills
BSc degree is required,
Strong IT background (knowledge of web, operating systems, etc.)
Strong command of English and Arabic (writing and speaking),
Linux Administration skills is required,
Oracle DB administration will be highly recommended,
Experience in working with Oracle WebLogic application server will be highly recommended.
Support engineer should cover the whole 24 hours and the shift will be rotated among 3 engineers
About The Company

EJADA is a leading IT services & solutions provider in the Middle East & North Africa enabling enterprises to maintain the competitive edge in today’s dynamic market.

According to the latest IDC report on the Saudi IT services market, EJADA achieved the following market positions:

Second Largest IT Services Company in the Saudi market
Number One in the Application Consulting and Customization domain
Number One in the Application Management Outsourcing domain
Number One in the Custom Application Development domain
Number Two in the Information System Consulting domain
Number Four in the System Integration domain
* Source: IDC report 2014, Saudi IT services market report​

Our Mission
“To lead in enabling Clients’ Business Excellence by architecting and successfully delivering complete World Class Portfolios of integrated IT Solutions through distinguished and highly motivated Professional

Our difference
We offer a unique value proposition, combining the competitive advantage of a locally based and culturally aware workforce of over 900 professionals with strong strategic alliances and partnerships with leading global technology providers.

We believe in partnerships with our clients to ensure excellence in business, quicker time to market, and best value for money.

We set the objective of “exceeding our clients’ expectations” as the optimum goal in each and every business engagement of EJADA with a client.

We commit ourselves to the highest standards of quality through the entire cycle of engagement.

We successfully deliver complex and large scale IT projects with the highest standard of implementation, integration, consultation and support services to over 150 enterprises in the Middle East & North Africa through a network of 7 Offices & various channels.

History and Key Milestones
EJADA is the evolution of merging thr

Company Industry

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