_Contact clients to set appointments for receiving Bank's Visa.
_Manage large amounts of inbound and outbound calls in a timely manner
_Follow communication “scripts” when handling different topics
_Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
_Seize opportunities to upsell products when they arise
_Build sustainable relationships and engage customers by taking the extra mile
_Keep records of all conversations in our call center database in a comprehensible way
_Frequently attend educational seminars to improve knowledge and performance level

_Strong phone and verbal communication skills along with active listening
_Customer focus and adaptability to different personality types
_Ability to multi-task, set priorities and manage time effectively

FedEx Express invented express distribution and is the industry’s global leader, providing rapid, reliable, time-definite delivery to more than 220 countries and territories, connecting markets that comprise more than 90 percent of the world’s gross domestic product within one to three business days. Unmatched air route authorities and transportation infrastructure, combined with leading-edge information technologies, make FedEx Express the world’s largest express transportation company, providing fast and reliable services for more than 3.6 million shipments each business day