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call center agent

Al Waha Hospital

- Giza, Egypt
Posted In 18/11/2018
Job Description
8 working hours
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level

Job Category

Job Requirements

Experience

Min: 1 Year Max: 2 Years

Career Level

Junior

Job Type

Full Time

Vacancies

2 Open Positions

Salary

Negotiable

Gender

Any

Degree Level

Bachelor's degree

Faculty / Institute

Any

Major

Any

Age

Any

Nationality

Egypt

Residence Location

Hadayek Al-Ahram, Giza, Egypt

Languages

Arabic - Native / Mother Tongue

Own a Car

Any

Have Driving License

Any

Job Skills
Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
About The Company

مستشفى الواحة بحدائق الأهرام .. إدارة شركة سمارت هيلث كير
عيادات .. طوارئ .. عناية مركزة .. معمل و أشعة ..24/7

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