This job is closed and is no longer open for applicants.
call center agent
- Giza, Egypt
Posted In 18/11/2018
Job Description
8 working hours
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Job Category
Job Requirements
Experience
Min: 1 Year
Max: 2 Years
Vacancies
2 Open Positions
Degree Level
Bachelor's degree
Residence Location
Hadayek Al-Ahram, Giza, Egypt
Languages
Arabic - Native / Mother Tongue
Job Skills
Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
About The Company
مستشفى الواحة بحدائق الأهرام .. إدارة شركة سمارت هيلث كير
عيادات .. طوارئ .. عناية مركزة .. معمل و أشعة ..24/7