Customer Service Manager 28-1-2020

B-connect

- Giza, Egypt
Posted In 28/1/2020
Job Description
-Improve customer service experience, create engaged customers and facilitate growth
-Take ownership of customers issues and follow problems through to resolution
-Set a clear mission and deploy strategies focused towards that mission
-Develop service procedures, policies and standards
-Keep accurate records and document customer service actions and discussions
-Analyze statistics and compile accurate reports
-Recruit, mentor and develop customer service agents and nurture an environment where they can --excel through encouragement and empowerment
-Keep ahead of industry’s developments and apply best practices to areas of improvement
-Control resources and utilize assets to achieve qualitative and quantitative targets
-Adhere to and manage the approved budget
-Maintain an orderly workflow according to priorities

Job Category

Job Requirements

Experience

Min: 3 Years Max: 5 Years

Career Level

Supervisor/ Manager

Job Type

Full Time

Vacancies

1 Open Positions

Salary

Min: 4000 Egyptian Pound (EGP)
Max: 4000 Egyptian Pound (EGP)

Gender

Male

Degree Level

Bachelor's degree

Faculty / Institute

Any

Major

Any

Age

Min: 30 Years Max: 36 Years

Nationality

Egypt

Residence Location

Giza, Egypt

Languages

English - Very Good
Arabic - Native / Mother Tongue

Own a Car

Any

Have Driving License

Any

Job Skills
Any
About The Company

The Electronic Information System Company"B-Connect" (SAE) is an information technology systems, established in 2004 for developing integrated electronic solutions. And B-Connect offers to pharmacists a software packages that provide all the solutions to all commercial establishments by covering all departments within a business.

Company Industry

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