Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyse statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilise assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities

Experience in providing customer service support
Excellent knowledge of management methods and techniques
Proficiency in English
Working knowledge of customer service software, databases and tools
Awareness of industry’s latest technology trends and applications
Ability to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation

We would like to take this opportunity to briefly introduce our company , ElShorbagy©,. so that you may consider adding our company to your list of approved service providers.

The company, ElShorbagy©, determines to take good care of the customers; choosing them the best products with the highest qualities, dealing in a large set of the company was founded in 1992 in the first branch for our Group in Hurghada for its founder there are many kinds of sectors in Our Group like :-

o (Steel )

o (sanitary )

o (Paints and Metallica)

o (Tools and Equipment)

o (fire fighting)

On the Red Sea Our company had been expanded horizontally to spread and established a branch of Sharm el-Sheikh to serve the region of North Sinai in addition to El- Kosseir branch to serve the southern region and Marsa Alam.
El-Shorbagy for Trading & Supplies has the honor to provide you About Products. El-Shorbagy Co. Which are supplied to the tourism and housing projects which are related to networks and finishes