•Manage and direct operational activities to achieve agreed goals, objectives and standards to ensure continuous service delivery and commitment (with the aim of increasing customer satisfaction) while increasing the efficiency of processes and systems to reduce direct operating costs.

•Defines and develops operating approaches to ensure call center standards and requirements are met.

•Provides Leadership to a large and diverse staff and ensures that everyone works towards unified vision.

•Maintains monthly operation reports reflecting all indication figures across all projects and presents to management.

•Negotiate and own all agreements with the customer regarding delivery roles or modifications required to obtain better business experience.

Any

La Roche has been operating in the furniture industry for over 25 years started with local market then internationalized to the global market around 10 years ago. Over this time La Roche has built up a reputation for the manufacture of high quality furniture aimed at the contract and residential markets. For the last 10 years La Roche is exporting more than 80% of its production to different European markets as we are capable of introducing a quality and design of a product that meets with different cultures and standards across Europe