Customer Service Manager

Center Shaheen

- Giza, Egypt
Posted In 16/4/2020
Job Description
Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyse statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilize assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities

Job Category

Job Requirements

Experience

Min: 5 Years

Career Level

Supervisor/ Manager

Job Type

Full Time

Vacancies

1 Open Positions

Salary

Negotiable

Gender

Male

Degree Level

Bachelor's degree

Faculty / Institute

Any

Major

Any

Age

Max: 40 Years

Nationality

Egypt

Residence Location

Egypt

Languages

Arabic - Native / Mother Tongue
English - Very Good

Own a Car

Any

Have Driving License

Any

Job Skills
Any
About The Company

Center Shaheen is a very big retail company selling all kind of home appliance machines. We have more than 10 branches all over Egypt.

Company Industry

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