Customer Service Representative

ICONS

- Cairo, Egypt
Posted In 14/4/2019
Job Description
Objectives
To support the Company’s aim to deliver timely, accurate and professional service to all customers and exceed their expectations.
To assist customers in expediting orders and correcting post-sale problems in English and Arabic by using a variety of communication tools, live chat, email and phone.
Coordinate with internal and external suppliers and logistics companies to ensure delivery times are achieved within agreed service levels.
Responsibilities
• Provide all types of support to customers through all stages of the process experience within agreed service levels, pre & post sales.
• Action any complaints promptly and professionally and seek to resolve issues and exceed customer expectations.
• Update customers promptly with information about their orders.
• Using live chat, email and phone, answer any customer questions regarding the product offering.
• Consolidate customer feedback information and produce reports for Management team.
• Liaise with internal & external supplies on product availability and couriers on deliveries.
• Coordinate with courier companies on any returns.
• Update FAQ pages on website, with information to help resolve common customer issues.
• Provide operational, administrative and analytical support to the Program Manager and carry out any ad hoc tasks that arise within a busy environment.

Job Category

Job Requirements

Experience

Min: 4 Years Max: 15 Years

Career Level

Senior

Job Type

Full Time

Vacancies

3 Open Positions

Salary

Min: 1500 EGP
Max: 3000 EGP

Gender

Female

Degree Level

Bachelor's degree

Faculty / Institute

Any

Major

Any

Age

Any

Nationality

Egypt

Residence Location

Egypt

Languages

Arabic - Fluent / Excellent
English - Fluent / Excellent

Own Car

Any

Own Driving License

Any

Job Skills
Objectives
To support the Company’s aim to deliver timely, accurate and professional service to all customers and exceed their expectations.
To assist customers in expediting orders and correcting post-sale problems in English and Arabic by using a variety of communication tools, live chat, email and phone.
Coordinate with internal and external suppliers and logistics companies to ensure delivery times are achieved within agreed service levels.
Responsibilities
• Provide all types of support to customers through all stages of the process experience within agreed service levels, pre & post sales.
• Action any complaints promptly and professionally and seek to resolve issues and exceed customer expectations.
• Update customers promptly with information about their orders.
• Using live chat, email and phone, answer any customer questions regarding the product offering.
• Consolidate customer feedback information and produce reports for Management team.
• Liaise with internal & external supplies on product availability and couriers on deliveries.
• Coordinate with courier companies on any returns.
• Update FAQ pages on website, with information to help resolve common customer issues.
• Provide operational, administrative and analytical support to the Program Manager and carry out any ad hoc tasks that arise within a busy environment.
About The Company

ICONS, is a Digital and communications Development Agency engaged in the field of internet marketing Communications Solutions since 2004, ICONS is now serving more than 500 clients in Egypt and overseas providing them highest value added of marketing solutions.

Company Industry

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