Customer Service Representative - Retail

Europcar Egypt

- القاهرة, مصر
Posted In 14/10/2018
Job Description
Handling and managing daily bookings. (inbound reservations and domestic ones).
Responsible to maintain and increase company business.
Identify and attend customers, and review and ensure a complete understanding of rental parameters. (Reservation, Vehicle Type, Rate, Rental dates and time).
Responsible of providing the highest quality of customer service by answering customers’ questions and provide assistance based on each customer needs and requests and ensure a smooth rental experience.
Explain and ensure a full understanding of ECEG Terms & Conditions. 6. Always goes an extra mile to satisfy the customer and reflects good Company image.
Develop customer base and also focusing on retention of existing customers.
Self-awareness of products, pricing information and Insurances.
Responsible of opening & closing contracts in a proper way, as well as renewals and over dues.
Prepare and collect all needed documents for rental agreement opening, such as required licenses, Passport copy, and Credit card ….etc.
Recommend and cross sell Extras products and services to the customer (Domestic Insurance, GPS, Child Seat…etc)
Compute and collect rental payments and adjust rental items to meet the customer needs.
Enter and maintain rental information in operation system (Rentway).
Keep records of cash transactions, balance money in station retrieve amount of money collected during the shift, complete deposit slip and place money in safe.
Make sure the system is up to date.
Assure proper documentation as per law and company policies.
Offer all customers assistance with directions, maps, local area information and appropriate service information.
Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies (Extras) to provide smooth and effective counter service.
Answer telephones in professional, frie

Job Category

Job Requirements


Min: 1 Year Max: 2 Years

Career Level


Job Type

كل الوقت


6 Open Positions





Degree Level

بكالوريوس / ليسانس

Faculty / Institute





Min: 22 Years Max: 30 Years



Residence Location

القاهرة, مصر


العربية - لغة الوطن
الإنجليزية - جيد جدا

Own a Car


Have Driving License


Job Skills
Education: Bachelor Degree from a reputable University.
Males Only
flexibility with rotational shifts.
flexibility with work locations
Very good English Skills.
Good Computer and typing Skills.
Having Very good communication skills and negotiation skills.
Presentable, Flexible, and customer oriented person.
Background in Tourism , Hotels or Airlines is a plus
About The Company

Europcar Egypt was established in Dec 2006 and it’s under Unlimited Tours S.A.E. We are a leading car rental company in Egypt in terms of market share.

Company Industry

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