Customer Service

Edimex for trade

- Cairo, Egypt
Posted In 5/2/2019
Job Description
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Job Category

Job Requirements

Experience

Min: No Experience Max: 1 Year

Career Level

Junior

Job Type

Full Time

Vacancies

1 Open Positions

Salary

Min: 1600 EGP
Max: 1800 EGP

Gender

Any

Degree Level

Bachelor's degree

Faculty / Institute

Any

Major

Any

Age

Any

Nationality

Egypt

Residence Location

Egypt

Languages

Arabic - Native / Mother Tongue

Own a Car

Any

Have Driving License

Any

Job Skills
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
About The Company

edimex for trade and import

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