- Cairo, Egypt
Posted In 3/12/2019
The role of the Customer Service Officer is mainly responsible in assisting the Head of Card Customer Service to achieve the set objective and to provide efficient, friendly and quality service to cardholders and merchants. The incumbent will also ensure to educate the cardholders & merchants the use of latest technologies (viz. chip card).
Your core responsibility is to act as a problem solver for cardholder and merchant by liaising the activities between branches and EBD.
Assist the Head in providing training to customer service representatives of branches at regular intervals to enforce procedural requirements which in turn increase customer satisfaction.
Provide training to Customer Care Centre, Branches and DSA's.
Recommend change in card processing process to reduce customer complaints and increase satisfaction level.
Responsible for resolving all customer queries related to card issuing or acquiring business.
Avoid delay in responding to customers requests/call
Update comparative pricing structure for all Banks issuing cards in Qatar.
Making sure that credit cardholders statements are delivered on time.
Resolve the queries related to non-receipt of card statements and ensure that timely delivery of e-statements for cardholders.
Compile and present relevant MIS on periodic basis for the Head of Cards, GM Retail Banking and the Group's
Graduated 2017, 2018 & 2019
About The Company
was established on the 21st of March, 1976, as the first joint Arab Bank working in Egypt to abide by the provisions of the investment law 43 of the year 1974, which was amended in accordance with the investment laws 230/1989 and 8/1997.
SAIB’s issued and paid-up capital has increased from US$ 4 million dollars in 1978 to currently reach US$ 150 million dollars distributed over 15 million shares, par nominal value of US$ 10 dollars per share, while the authorized capital amounts to US$ 200 million dollars.
The bank executes all banking investment, financial, and commercial matters related to banking investment business and contributes to financing economic, industrial, real estate, agricultural, and commercial projects, as well as Egyptian foreign trade.
In addition to provision of loans, the bank offers short, medium and long-term clients credit facilities, as well as retail banking products.
Also, it accepts deposits and issues saving certificates in Egyptian and foreign currencies and carries out relevant securities.
Moreover, in addition to all conventional banking services SAIB provides products & services that are in compliance with the provisions of the Islamic law through its Islamic branch.