IT Engineer

MRI Egypt

- Dakahliya, Egypt
Posted In 8/10/2018
Job Description
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients

Job Category

Job Requirements

Experience

Min: 1 Year

Career Level

Junior

Job Type

Full Time

Vacancies

1 Open Positions

Salary

Negotiable

Gender

Male

Degree Level

Bachelor's degree

Faculty / Institute

Any

Major

Any

Age

Any

Nationality

Egypt

Residence Location

Egypt

Languages

Arabic - Native / Mother Tongue
English - Good

Own a Car

Any

Have Driving License

Any

Job Skills
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software (eg. Zendesk)
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
BS degree in Information Technology, Computer Science or relevant field
About The Company

Mansoura for Resins & Chemical Industries Co. (MRI) is a pioneer Company for production of Formaldehyde, Resins and Chemicals in Egypt, Middle East & Africa. It is an ISO 9001, ISO 14001, and OSHAS 18001, certified company with latest technological standards. MRI is a recognized leader and a Global Player in its industry with exports to more than 15 countries across different continents. MRI is equipped with a unique combination of best production technology, experienced team, strong infrastructure, and excellent location.

Company Industry

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