Duties and Responsibilities:
• Provide first level contact and convey resolutions to technical issues in person, via phone or electronically
• Resolving problems with networks and other computer systems
• Diagnosing system errors and other issues
• Properly escalate unresolved queries to the next level of support
• Follow up, provide feedback and see problems through to resolution
• Routine maintenance of the HW and SW according to agreed plans.
• Administer help desk software
• Utilize excellent customer service skills and exceed customers’ expectations
• Ensure proper recording, documentation and closure
• Recommended procedure modifications or improvements

• 2-4 years of proven work experience in help desk support
• Proficiency of English language
• Strong client-facing and communication skills and customer service orientation
• Advanced troubleshooting and multi-tasking skills
• Preferably BSc degree in Information Technology, Computer Science or equivalent