4 working days / 3 days off / 12 hrs
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Job Category
Ability to diagnose and resolve basic technical issues
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered
Cleopatra Hospital is located on a main street in Heliopolis, a residential area in East Cairo with a catchment area of 850,000 people residing in close proximity and 5.2 million residents in East Cairo and governorates to the North East of Cairo. Cleopatra operates 165 beds, 16 outpatient clinics, six operating theatres, an ICU, a cardiac care unit, a day-care center, a dental clinic as well as a state-of-the-art lab and a radiology center. The hospital covers a built-up area of over 12,000 m2. Recently, Cleopatra acquired an adjacent land plot to be used as an extension to the hospital. Cleopatra is one of Egypt’s leading general hospitals with more than 40 specializations. The hospital employs over 1,400 people including more than 260 resident physicians and over 335 nurses. It has one of the best staffed emergency rooms in the country with 24 specialized medical doctors in addition to general practitioners. Cleopatra has more than 250 practicing physicians, most of whom are university professors and renowned practitioners in their fields of expertise.
