Job Description
• Offering helpdesk (hardware & software) to Bitunil community.
• Implementing preventive maintenance plans to the IT resources (hardware & software).
• Maintaining IT related resources.
• Helping the IT Manager in implementing plans for improving the IT resources environment.
• Handling inventory of the department's computer accessories and consumables.
• Implementing daily IT Specialist tasks.
• Troubleshooting any problem prohibiting users from accessing network objects.
• Utilize the tracking software for documenting problem resolutions, keeping inventory current and responding to service requests.
• Assist in training for new Desktop technicians ensuring that they are familiar with various functions, duties, documentation and personnel to minimize interruptions to the users.
• Maintain a strong working knowledge of all the equipment and systems supported by the IT Service Desk by keeping current with all documentation and by working with the network administration staff.
• Utilize a good working knowledge of the operating systems and of the on-line applications to provide end-users with uninterrupted support whenever possible.
• Adhere to schedule for on-site desktop support
• Provide technical support for distributed computing functions and equipment, both in response to reported problems and service requests.
• Provide follow up and progress updates to the employees.
• Implementing preventive maintenance plans to the IT resources (hardware & software).
• Maintaining IT related resources.
• Helping the IT Manager in implementing plans for improving the IT resources environment.
• Handling inventory of the department's computer accessories and consumables.
• Implementing daily IT Specialist tasks.
• Troubleshooting any problem prohibiting users from accessing network objects.
• Utilize the tracking software for documenting problem resolutions, keeping inventory current and responding to service requests.
• Assist in training for new Desktop technicians ensuring that they are familiar with various functions, duties, documentation and personnel to minimize interruptions to the users.
• Maintain a strong working knowledge of all the equipment and systems supported by the IT Service Desk by keeping current with all documentation and by working with the network administration staff.
• Utilize a good working knowledge of the operating systems and of the on-line applications to provide end-users with uninterrupted support whenever possible.
• Adhere to schedule for on-site desktop support
• Provide technical support for distributed computing functions and equipment, both in response to reported problems and service requests.
• Provide follow up and progress updates to the employees.
Job Category
Job Skills
Any
About The Company
Manufacturing of waterproofing membranes.
