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IT technical support

Bahna Engineering INT

- Alex, Egypt
Posted In 30/10/2018
Job Description
As a Technical Support (Tech Support) Worker, you will be tasked with monitoring and maintaining an organization’s computer systems and networks. You will be responsible for diagnosing any hardware or software faults with these systems and will solve the issues either in person or over the phone.
Technical Support Jobs include roles as Maintenance Engineers, Help Desk Operators or Applications Support Specialists. Since businesses simply can’t afford to be without individual workstations let alone its entire computer system, you have a pivotal role in the running of the company.
What Are The Main Responsibilities?
You will be right at the heart of matters as you need to deal directly with employees and customers who have technical problems such as trouble with their email accounts, forgotten passwords or viruses. Typical Technical Support responsibilities include:
• Installation & configuration of a company’s computer hardware operating systems and applications.
• Maintenance and monitoring of computer networks and systems.
• Logging the queries of customers and employees.
• Analysis of call logs in order to discover any underlying issues or trends.
• Diagnosing and solving hardware or software faults.
• Testing and evaluating new technology.
• Performing electrical safety checks on the company’s computer equipment.
• Responding to call-outs in a timely fashion.
• Following instructions, either written or in diagram form, in order to set up a system or fix a fault.
Technical support, Network Engineer • Roles & Responsibilities • Helpdesk and asset management exposure • Installing & configuring a new PCs • Experienced in installation for network& network Security • Installing & configuring Windows & Microsoft office • Troubleshooting network ,ADSL ,Windows & Office • Diagnosing and solving hardware or software faults. • Testing and evaluating new technology.

Job Category

Job Requirements


Min: 3 Years Max: 5 Years

Career Level


Job Type

Full Time


1 Open Positions





Degree Level


Faculty / Institute

Computer & Information, Engineering


Computer Engineering, Computer Science, Computer Technician





Residence Location

Alex, Egypt


English - Very Good

Own a Car


Have Driving License


Job Skills
1. He shall hold a Bachelor degree of Engineering, information system, computer science or relevant education
2. 3-5 years of experience, in similar field network and technical support
3. Project management skills
4. Organization and efficiency
5. Leadership and interpersonal skills
6. Problem solving skills
7. IT and numerical skills
8. Communication skills
9. Team working skills
About The Company

Bahna Engineering International Co The co. established in 2003 Providing services for Steel Mill Industries.
The company provides its service based in long term partnership with clients, aims to cover all steel mills in domestic market, willing to get a god market share globally.

Company Industry

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