Serve as the lead point of contact for all customer account management matters
Build and maintain strong, long-lasting client relationships
Negotiate contracts and close agreements to maximize profits
Develop trusted adviser relationships with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Prepare reports on account status
Collaborate with sales team to identify and grow opportunities within territory
Assist with challenging client requests or issue escalations as needed
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

BA/BS degree in Business Administration, Sales or relevant field
Experience delivering client-focused solutions to customer needs
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Excellent listening, negotiation and presentation abilities
Strong verbal and written communication skills
Excellent time and project management skills.
You’re always looking to improve inefficient processes
Keen attention to detail and adherence to deadlines
Expert at Microsoft Office Suite

Since its foundation in 2015, OPEX Egypt has grown to become a key player in the Domestic market of delivery services; our numbers and successful stories reveal the sustainable quality growth we’re reaching! And we are yet to reach more with our strategic plan by 2020. Headquartered in Cairo, OPEX serves 28 governorates, covering all Egypt territories.

Originated from its name (OPerational EXcellence), OPEX's unique, unmatched customer experience business model, reinforces every strategic decision we make. And we’ve seen this happening every day without fail.
A Team who is dedicated to deliver nothing but better results, in OPEX, people with dreams can make things happen and shape the future of the courier industry in Egypt!

With OPEX, quality is taken to the next level!