Job Description
1. Obtains client information by answering telephone calls; interviewing clients; verifying information.
2. Determines eligibility by comparing client information to requirements.
3. Establishes policies by entering client information; confirming pricing.
4. Informs clients by explaining procedures; answering questions; providing information.
5. Maintains communication equipment by reporting problems.
6. Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
7. Updates job knowledge by studying new product descriptions; participating in educational opportunities.
8. Accomplishes sales and organization mission by completing related results as needed.
9. Answers inquiries by clarifying desired information; researching, locating, and providing information.
10. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
11. Fulfills requests by clarifying desired information; completing transactions; forwarding requests
12. Manage large amounts of inbound and outbound calls in a timely manner
13. Follow communication “scripts” when handling different topics
14. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
15. Seize opportunities to upsell products when they arise
16. Build sustainable relationships and engage customers by taking the extra mile
17. Keep records of all conversations in our call center database in a comprehensible way
18. Frequently attend educational seminars to improve knowledge and performance level
19. Meet personal/team qualitative and quantitative targets
20. Answer incoming calls and respond to customer’s emails
21. Management and resolve customer complaints
22. Sell products and place customer orders in the computer system
2. Determines eligibility by comparing client information to requirements.
3. Establishes policies by entering client information; confirming pricing.
4. Informs clients by explaining procedures; answering questions; providing information.
5. Maintains communication equipment by reporting problems.
6. Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
7. Updates job knowledge by studying new product descriptions; participating in educational opportunities.
8. Accomplishes sales and organization mission by completing related results as needed.
9. Answers inquiries by clarifying desired information; researching, locating, and providing information.
10. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
11. Fulfills requests by clarifying desired information; completing transactions; forwarding requests
12. Manage large amounts of inbound and outbound calls in a timely manner
13. Follow communication “scripts” when handling different topics
14. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
15. Seize opportunities to upsell products when they arise
16. Build sustainable relationships and engage customers by taking the extra mile
17. Keep records of all conversations in our call center database in a comprehensible way
18. Frequently attend educational seminars to improve knowledge and performance level
19. Meet personal/team qualitative and quantitative targets
20. Answer incoming calls and respond to customer’s emails
21. Management and resolve customer complaints
22. Sell products and place customer orders in the computer system
Job Category
Job Skills
presentation skills
communication skils
communication skils
About The Company
ICONS, is a Digital and communications Development Agency engaged in the field of internet marketing Communications Solutions since 2004, ICONS is now serving more than 500 clients in Egypt and overseas providing them highest value added of marketing solutions.
