Job Description
_Receive and greet customers cheerfully.
_Check the labour hours available and book the customer accordingly.
_Discuss servicing/ repair needs, while registering the customer's name and details
_Ensure that the customer is never left unattended.
_Assist the customer and direct him to the assigned Service Advisor
_. Call the customer to enquire on arrival delays and rebook the service if requested.
_Organize and manage the shuttle service and accurately maintain the log of the service.
_Maintain log books for courtesy cars. Effectively handle customer complaints.
_Patiently address issues and discuss the same with the Service Advisors.
_Follow up on repeat complaints with the workshop to ensure the problem is effectively resolved.
_Liaison with call center reports and follow up with those customers to ensure resolution of complaints and customer satisfaction.
_Maintain cleanliness standards for the reception area, manage the work space, ensure the service boards are regularly updated and adhere to the workshop processes.
_Liaison with sales to confirm details on service contracts, update the same in the system and process accordingly.
_Monitor the cars taken out for test drives, manage the gate pass system and ensure timely ordering of workshop stationary.
_Check the labour hours available and book the customer accordingly.
_Discuss servicing/ repair needs, while registering the customer's name and details
_Ensure that the customer is never left unattended.
_Assist the customer and direct him to the assigned Service Advisor
_. Call the customer to enquire on arrival delays and rebook the service if requested.
_Organize and manage the shuttle service and accurately maintain the log of the service.
_Maintain log books for courtesy cars. Effectively handle customer complaints.
_Patiently address issues and discuss the same with the Service Advisors.
_Follow up on repeat complaints with the workshop to ensure the problem is effectively resolved.
_Liaison with call center reports and follow up with those customers to ensure resolution of complaints and customer satisfaction.
_Maintain cleanliness standards for the reception area, manage the work space, ensure the service boards are regularly updated and adhere to the workshop processes.
_Liaison with sales to confirm details on service contracts, update the same in the system and process accordingly.
_Monitor the cars taken out for test drives, manage the gate pass system and ensure timely ordering of workshop stationary.
Job Category
Job Skills
_Professional attitude and appearance
_Solid written and verbal communication skills
_Ability to be resourceful and proactive when issues arise
_Excellent organizational skills
_Multitasking and time-management skills, with the ability to prioritize tasks
_Customer service attitude
_Solid written and verbal communication skills
_Ability to be resourceful and proactive when issues arise
_Excellent organizational skills
_Multitasking and time-management skills, with the ability to prioritize tasks
_Customer service attitude
About The Company
It’s not often that you actually receive more than what you paid for. That’s just one of the many advantages of owning a ŠKODA. You can enjoy European quality without the European price tag.
With Volkswagen Group technology underpinning ŠKODA’s smart thinking, all our models are built to exceed expectations. Every ŠKODA is filled with well-crafted design, innovative features and the intuitive touches that set us apart. The hardest part won’t be deciding whether to buy a ŠKODA, it will be choosing from the compact Fabia city car, the stylish Octavia family car, the elegant Superb and the versatile Yeti SUV.
