Technical Support

Osool E.S.B.

- Cairo, Egypt
Posted In 3/10/2018
Job Description
. Responds to customer inquiries and service requests; provides information and technical support regarding computer hardware, software applications, and peripherals to customers.
. Diagnoses and resolves customer problems pertaining to computer hardware, peripherals, and software applications based on the company standard computing technologies.
. Documents customer inquiries and problem resolutions in a daily report to accurately track service requests.
. Performs first level administration for network resources, diagnoses and resolves network connectivity issues for workstations and printers, or coordinates with the appropriate division for resolution.
. Coordinates with outside vendors to ensure timely and accurate repair of computing equipment and peripherals.
. Sets-up, installs, and configures computer hardware, software applications and laptops.
. Diagnoses and resolves software issues, or determines an appropriate resolution path within the Department of Information Technology.
. Performs quality assurance testing for new and upgraded versions of the company standard software suite.

Job Category

Job Requirements


Min: 1 Year Max: 2 Years

Career Level


Job Type

Full Time


1 Open Positions





Degree Level

Bachelor's degree

Faculty / Institute








Residence Location

Cairo, Egypt


Arabic -
English - Very Good

Own a Car


Have Driving License


Job Skills
• Good knowledge of the characteristics, capabilities, and limitations of personal computers and related peripheral equipment; principles and implementation of networks and associated protocols; desktop operating system functionality and configuration; troubleshooting techniques for computer hardware, peripherals, software, and network connectivity.
• Ability to analyze and define problem sources and conceptualize practical solutions based on the computing environment; ability to prioritize a series of requests based on dynamic factors; communicate effectively in both oral and written form; create and maintain on-line records for services provided; make sound, independent decisions within approved guidelines; establish and maintain effective working relationships with those contacted in the course of work; clearly and concisely communicate step-by-step directions to customers; diagnose computing issues for hardware, software, and peripherals.

• Skill to safely operate tools associated with installing and maintaining personal computers.
About The Company

Osool E.S.B. since 1994
Osool ESB established as a family-owned enterprise in 1994 under the new Egyptian Capital Markets Law # 95 of 1992, was one of the first brokerage houses to venture into the newly revived Stock Market, and with paid –in capital 25,000,000 EGP

Company Industry

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