• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction.
• Installing and configuring hardware and software, diagnosing, and repairing faults.
• Resolving network issues.
• Providing timely and accurate customer feedback.
• Following up with clients to ensure the problem is resolved.
• Managing multiple cases at one time.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Take the extra space of kindness to engage customers

• Experience as a Client Service Representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills.
• Excellent in Microsoft Excel.
• Ability to multi-task, prioritize, and manage time effectively
• College degree in Faculty of computer science or information technology.
• Able to work under stress and work on shift Basis.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Good written and verbal communication.

تأسست شركة Justagain مستندة إلى خبرات طويلة فى تطوير برامج إدارة الأعمال فى أنشطة متباينة ، وتطوير مواقع وتطبيقات الإنترنت المحترفة ، وتقديم خدمات فنية واستشارية لكبرى الشركات المصرية .