Handles a range of routine and non-routine customer calls related to service - Handles a variety of international customers complaints and/or exceptions including responding to irate customers who have experienced serviced failures/problems, and resolves where possible, making the decision to refer where appropriate. - Supports the Sales department and gives accurate answers to sales staff inquiries, notifies the sales with customers activities in case of major problem.

University Degree. Excellent Command of Ms office applications, esp. Excel. At least One year experience in Customer service.

FedEx Express invented express distribution and is the industry’s global leader, providing rapid, reliable, time-definite delivery to more than 220 countries and territories, connecting markets that comprise more than 90 percent of the world’s gross domestic product within one to three business days. Unmatched air route authorities and transportation infrastructure, combined with leading-edge information technologies, make FedEx Express the world’s largest express transportation company, providing fast and reliable services for more than 3.6 million shipments each business day