• Responsible for providing and maintaining an excellent technical support to the University students, faculty and staff. Coordinates and ensures that quality customer service in the technical support area is provided;
• Responsible for ensuring proper handling of customer requests for software/hardware and for the delivery of any requested item in timely manner;
• Responsible for ensuring proper operation of ITC PC labs around the campus;
• Track status of user tickets and ensure that service level agreements are met; and,
• The CSS Manager will be heavily involved in the ongoing implementation and development of ITIL based processes as part of IT Service Management (ITSM) deployment at KFUPM.

Qualifications:
• Bachelor’s degree in Computer Engineering, Computer Science, MIS, or other related field; or equivalent combination of education and relevant experience.

Knowledge, Skills & Abilities:
• Four (4) years of experience in a similar position. Experience in Higher Education institution is preferred
.• Experience in help desk and customer support.
• Experience in managing user request, incident and problem management.
• Experience in supply chain management, inventory control, material handling, or quality control is a plus.
• ITIL Certification (Intermediate Level or better) will be a plus.

King Fahd University of Petroleum & Minerals (KFUPM) was officially established by Royal Decree on 5 Jumada I, 1383 H. (23 September 1963). The first students were admitted a year later, on 23 September 1964, when 67 young men enrolled in what was then the College of Petroleum and Minerals (CPM). Since that time, the University enrollment has grown to more than 8000 students (including those in the PREP program).

Several significant events have marked the University's growth. In 1971, at the first graduation ceremony, four men received their baccalaureate degrees in engineering. In 1975, the College of Petroleum and Minerals became the University of Petroleum and Minerals, a change both in name and academic status. In 1986, the University was renamed: The King Fahd University of Petroleum and Minerals.