Technical Support Services Coordinator-Abu Dhabi

MasterHR.com

- Abu Dhabi, UAE
Posted In 5/7/2018
Job Description
An IT solutions company in Abu Dhabi is seeking for a governmental firm the following jobs:
Technical Support Services Coordinator
Responsibilities:
-Applications will be received through the support and telephone system by the Department's staff in all areas
-Transfer of applications received by the management staff each according to its competence
Solve some customer problems directly by phone-
Follow-up the status of the client's request by contacting the technician-
-Check the completion of the required services through the technical notes on all applications completed before closing fully
-Carry out any other work requested by or on behalf of the IT Manager
Respond to customers according to international standards and practices-
-Answer all incoming calls to the Technical Support Desk
Analysis and initial processing of applications-
-Provide instant service to support internal and strategic customer accounts
Requirements:
At least 5 years of experience in a similar field in IT department in a government department
At least 3 years experience in using the Plus Desk Service Manage Engine
Mastering Arabic and English language

Send your cv to cv(@)masterhr.com, with subject: Technical Support Services Coordinator

Job Category

Job Requirements

Experience

Min: 3 Years Max: 5 Years

Career Level

Any

Job Type

Full Time

Vacancies

5 Open Positions

Salary

Negotiable

Gender

Male

Degree Level

Any

Faculty / Institute

Any

Major

Any

Age

Any

Nationality

Egypt

Residence Location

Egypt

Languages

Any

Own a Car

Any

Have Driving License

Any

Job Skills
An IT solutions company in Abu Dhabi is seeking for a governmental firm the following jobs:
Technical Support Services Coordinator
Responsibilities:
-Applications will be received through the support and telephone system by the Department's staff in all areas
-Transfer of applications received by the management staff each according to its competence
Solve some customer problems directly by phone-
Follow-up the status of the client's request by contacting the technician-
-Check the completion of the required services through the technical notes on all applications completed before closing fully
-Carry out any other work requested by or on behalf of the IT Manager
Respond to customers according to international standards and practices-
-Answer all incoming calls to the Technical Support Desk
Analysis and initial processing of applications-
-Provide instant service to support internal and strategic customer accounts
Requirements:
At least 5 years of experience in a similar field in IT department in a government department
At least 3 years experience in using the Plus Desk Service Manage Engine
Mastering Arabic and English language

Send your cv to , with subject: Technical Support Services Coordinator
About The Company

Master HR (Recruitment, HR Consultation Services, Training, Development & Outsourcing).
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license No. '432', since 2001.
01000006540

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